This is the return policy, along with the Privacy Policy and terms conditions, are a legally binding agreement between Boing Boing Stickers and Labels and you, the consumer. And These Terms & Conditions, along with our Privacy Policy, are in full compliance with Australian Consumer Law as outlined by The Australian Competition and Consumer Commission (ACCC). Also, In these Terms and Conditions, Boing Boing Stickers and Labels may be referred to as Boing Boing.

Legally Binding Agreement

You agree that when ordering products from Boing Boing or accessing the website, you become legally bound by our Terms & Conditions and Privacy Policy. Boing Boing can rightfully update, at any time, without prior communication, their Terms and Conditions and the Privacy Policy. When accessing the website or ordering products from the website, you will be legally bound by the then-current Terms and Conditions and Privacy Policy.

Age Restrictions

You must be 18 years of age or older to order products from Boing Boing, order products from our website boingboing.com.au, or use or post on any Boing Boing social media pages postings blogs, videos or software apps.

Proofs

For every custom product ordered online or in-store, you must approve your proof before production commences.

• You must review your proof’s content, design, and layout to verify accuracy in all areas before giving your approval.
• Changes will not be made to your proof once your approval has been given.
• We are not responsible for any errors incurred due to the consumer’s lack of attention to detail, nor are we responsible for any delays caused as a result of your approval process.
• The timeframe for which your proof will be provided varies upon the current workload of Boing Boing.
• If reorders are required, proofs will be made available.

Liability for Errors

Boing Boing is not liable for the following errors found in a final product: Misspellings, grammar, punctuation, bleeds, size, and change of minds regarding colour or shape.

Payment

Prices are in AUD. (Australian Dollars)

 You must preview your custom product before payment is required, and your order is printed as per the aforementioned ‘proof’ statement. Once the design approval process is completed, consumers are then required to make payment in full. The production of your order will then begin after your payment has been received for your order. Once the order has been approved and paid for, changes to the order are not possible. If your order is to be shipped, a standard shipping fee will be included in your invoice. Please advise if you are making other shipping arrangements.

Sales Tax

Boing Boing charges sales tax (GST) on all orders according to the Australian GST laws.

Production Time

As soon as you have approved your proof as per the clause above under ‘proofs’ and full payment is made per the ‘payment’ clause, your order will be produced. We are not liable for delays in production time where your order’s approval falls near or on a public holiday or weekend. Further, other days of closure outside Boing Boing’s control are not considered when estimating production time. Production time includes actual processing, printing and preparing your order to be shipped. It does not include time in transit or shipping. All timeframes are estimated.

Shipping

Standard shipping of orders will be next day delivery after dispatch from Boing Boing. We use the following couriers for shipping: Australia Post, Toll and TNT.

Boing Boing will not be held responsible for any delays caused by couriers and situations outside of our control.

LTD Liability Clause Re Shipping

Boing Boing is not responsible for any damages incurred by couriers. If the package is damaged inside and if the damage is related to a packing issue, Boing Boing will take responsibility and will provide a fair and reasonable solution in consultation with you, the consumer. 

Refunds, Repairs and Replacements

Boing Boing takes complaints seriously. The sales and production team will manage each complaint to discover the responsibility for the error. However, if the complaint is beyond the clauses laid out in ‘Proofs’ and ‘Liability for Errors’, and Boing Boing is found at fault, then we will work with you to provide a fair and reasonable solution.

Moreover, we ship our orders on or before the due date. Most orders in 1-2 days. And we do not take responsibility for any post or courier delivery delays. After shipping the order, we will try our best to help customers to receive the order. And once you have received the order, there is no guarantee that we will do any refund because of delivery delays.

However, if the customer refuses to accept the order due to a delay in deliveries, the customer should bear the cost of return shipping. The cost and returns can be negotiated as every case is different. Therefore, once we receive the package without opening and used, Boing Boing Stickers will take action to refund 100% amount we charged.

Cancellation Policy

If a customer cancels their order at any time before Boing Boing starts the production process, they will be refunded 100%, or will be provided with a credit for their next order.

Governing Law

Boing Boing Stickers and Labels is formed under the laws of the State of Victoria, Australia. The internal laws of Australian law in compliance with Australian Consumer Law shall govern the performance of these Terms and Conditions.